Summary
This Cancellation & Refund Policy explains how cancellations and refunds work for daily and monthly bookings on Airbik. This Policy is incorporated into the Airbik Terms of Service.
- Daily bookings: can be cancelled before they start; once started, cancellation is not allowed.
- Daily bookings: if cancelled before start, fees are not refunded.
- Monthly bookings: can be cancelled anytime. If cancelled after start, the first month is non-refundable.
- Item removal after cancellation: Host and Renter must coordinate safe, timely removal of stored items.
Table of Contents
1. Definitions 2. Daily Booking Cancellations 3. Monthly Booking Cancellations 4. Fees Are Non-Refundable 5. Item Removal After Expiration or Cancellation 6. Host Rules & Regulations 7. Refund Timing & Method 8. Disputes & Safety 9. Changes to This Policy 10. Contact1. Definitions
- "Host" means the person listing the space (the "Lister").
- "Renter" means the person booking the space.
- "Daily Booking" means a booking priced per day for a defined date range.
- "Monthly Booking" means a booking priced per month, billed monthly (or otherwise as shown at checkout).
- "Booking Start" means the start date/time shown in the booking confirmation.
- "Fees" means Airbik service fees and other platform fees shown at checkout (and may include certain third-party processing fees as permitted by law).
Rent, taxes, and fees may be treated differently in refunds depending on the checkout breakdown and payment processor rules.
2. Daily Booking Cancellations Daily
2.1 Cancellation before Booking Start Allowed
A Daily Booking may be cancelled before the Booking Start. If a refund is due for the rent portion, it may be refunded according to this Policy and the checkout breakdown.
Important: Even when a Daily Booking is cancelled before it starts, Fees are not refunded (see Section 4).
2.2 Cancellation after Booking Start Not Allowed
A Daily Booking cannot be cancelled once it has started. Once the Booking Start occurs, the booking is considered in progress and the Renter is responsible for charges for the booked period, subject to applicable law and any support resolution for exceptional circumstances.
3. Monthly Booking Cancellations Monthly
3.1 Cancellation before Booking Start No rent charge
A Monthly Booking may be cancelled before the Booking Start. If cancelled before the booking begins, no rent is charged (and any authorized payment for rent is voided/refunded as applicable).
Fees may still be treated as non-refundable where disclosed at checkout and permitted by law (see Section 4).
3.2 Cancellation after Booking Start First month non-refundable
A Monthly Booking may be cancelled after it starts. If cancelled after the booking begins:
- The first month's rent is not refunded.
- Any rent for future months (months after the first month) will be cancelled and not charged going forward.
- If any future-month charges were already collected in advance, those amounts may be refunded according to Section 7.
If a 6-month booking starts March 1 and you cancel on March 20, the March rent is not refunded. April onward is cancelled, and you are not charged for those later months (and may receive refunds if already charged).
4. Fees Are Non-Refundable
Fees are non-refundable. This includes Airbik service fees and other platform fees shown at checkout. For Daily Bookings, even if the booking is cancelled before it starts, Fees will not be refunded.
Certain third-party processing fees may also be non-refundable where permitted by law and disclosed at checkout.
5. Item Removal After Expiration or Cancellation
When a booking expires or is cancelled after it has started, the Host and Renter must work with each other in good faith to arrange removal of the Renter's items from the Host's property in a safe and timely manner.
- Coordination: Use Airbik messaging when possible so there is a clear record.
- Timing: Removal should occur promptly following the end or cancellation date, consistent with the Host's posted rules.
- Safety: Both parties must follow safety and property access guidelines and comply with applicable laws.
6. Host Rules & Regulations
Hosts may publish reasonable rules and regulations for each listing, including rules on:
- Acceptable item types (consistent with Airbik's Prohibited Items & Conduct policy and applicable law)
- How items must be packaged, labeled, stored, and accessed
- Access hours and appointment requirements
- Removal process when a booking ends or is cancelled
Renters agree to comply with the Host's posted rules for that listing. If Host rules conflict with Airbik policies or law, Airbik policies and law control.
7. Refund Timing & Method
If a refund is due, it will generally be issued to the original payment method used at checkout. Refund timing depends on the payment processor and your bank, and may take several business days to appear.
- Processing: We may need time to review the cancellation status and any dispute flags.
- Partial refunds: If only some months are cancelled, refunds apply only to eligible future-month charges (if already collected).
8. Disputes & Safety
If there is a dispute about cancellation, refunds, or item removal, users should first attempt to resolve it through Airbik messaging. If safety is a concern, users should prioritize personal safety and contact local authorities as needed.
Airbik may provide support tools, but Airbik is not an insurer and does not guarantee resolution outcomes.
9. Changes to This Policy
We may update this Policy from time to time. The "Updated" date reflects the most recent version. If changes are material, we will take reasonable steps to notify users (for example, by posting a notice on the Platform).
10. Contact
Questions about cancellations or refunds?
- Support: support@airbik.com
- Mailing Address: Airbik, LLC, Tampa, FL, United States